faq


For inquiries, requests, order changes, sponsorships, press, etc.: 

* inquire.neu@gmail.com

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Customer Care

1) Size Guide (measured in inches)

S: Bust 30-32, Waist 24-25, Hips 33-35

M: Bust 33-34, Waist 25-26, Hips 35-37

L: Bust 35-36, Waist 27-28, Hips 37-39

Should you wish to customize your size, you may include your Bust-Waist-Hips measurements in the "Add Notes" section of your order confirmation page.

 

2) Delivery

For international orders, delivery may take 10-21 business days. Shipping fees start at $15 USD, and varies depending on the weight of your order and your country. Please send us an email (inquire.neu@gmail.com) to find out how much shipping to your country will cost.

For shipments within the Philippines, a delivery fee of Php100 for provincial addresses. Processing your orders may take 4-7 business days as all of our clothes are made-to-order. Delivery may take 2-3 business days.

 

3) Payment

We accept payments via BPI, 7-Eleven Cliqq (Paymaya),  Smart Money, Paypal, Visa, Mastercard, and American Express. 

 

4) Return Policy

We do not accept returns, exchanges, or refunds. All sales are final.